Refund policy
RETURN & REFUND POLICY
At BAQYT, we are an online retailer offering premium wellness products from authorized brands and manufacturers. Certain products may be fulfilled and shipped directly by the applicable manufacturer or authorized fulfillment partner. Because many of our products are large, high-value specialty items, return eligibility may vary by product and manufacturer.
Please review this policy carefully before placing your order.
1. FINAL SALE & NON-DEFECTIVE PRODUCTS
Unless otherwise stated on the applicable product page or confirmed by BAQYT in writing, sales of saunas, cold plunges, and other large or specialty wellness products are considered final once the order has been submitted to or processed by the applicable manufacturer or fulfillment partner.
We generally do not accept returns, cancellations, or exchanges for:
• Change of mind
• Buyer’s remorse
• Incorrect measurements or space limitations
• Products that do not fit through doors, hallways, elevators, gates, or other access points
• Failure to prepare the installation site
• Products that have been installed, assembled, used, altered, or modified
• Custom, special-order, or made-to-order products
• Non-defective products
Because BAQYT works with multiple manufacturers, certain products may be subject to additional or different manufacturer-specific return conditions. Where applicable, those conditions will be communicated to the customer or provided with the applicable product or order information.
2. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your order arrives damaged, defective, incomplete, or incorrect, please contact BAQYT as soon as possible.
Damage and defect claim deadlines may vary by product, manufacturer, and freight carrier. Any product-specific claim deadline stated on the applicable product page, manufacturer documentation, or order documentation will apply.
Please contact BAQYT before returning or shipping any product.
To help us evaluate and coordinate your claim, we may request:
• Your order number
• Photographs of the product
• Photographs of the packaging
• Video showing the reported defect or issue
• Photographs of shipping labels or freight documentation
• A description of the issue
• Proof of purchase
• Any additional information requested by the manufacturer or freight carrier
Please retain all original packaging and shipping materials until your claim has been resolved.
3. FREIGHT DAMAGE & DELIVERY INSPECTION
Certain products purchased through BAQYT are fulfilled and shipped directly by the applicable manufacturer or authorized fulfillment partner. Due to their size and weight, some products may be delivered using a third-party freight carrier.
BAQYT does not physically handle or transport these shipments. However, if a delivery issue occurs, BAQYT will assist the customer in coordinating with the applicable manufacturer, fulfillment partner, and/or freight carrier as appropriate.
Customers should inspect the shipment carefully upon delivery and before signing the delivery receipt whenever possible.
If visible damage is present:
• Photograph the product and packaging.
• Note the visible damage on the carrier’s delivery receipt before signing.
• Keep all original packaging and shipping materials.
• Contact BAQYT promptly.
Signing a delivery receipt without noting visible damage may affect the ability to pursue a freight damage claim.
If concealed damage is discovered after delivery, please contact BAQYT promptly and provide photographs and any requested supporting documentation.
Do not discard the product, packaging, or shipping materials while a claim is being reviewed.
4. CLAIM REVIEW & RESOLUTION
Submitting a claim does not automatically guarantee a refund, replacement, repair, or other remedy.
BAQYT will review the information provided by the customer and, when applicable, coordinate the claim with the relevant manufacturer, authorized fulfillment partner, and/or freight carrier.
Claims involving product defects, damaged products, missing components, or manufacturer warranty issues may be subject to the applicable manufacturer’s claim review process, warranty terms, and resolution procedures.
Depending on the nature of the claim and the applicable manufacturer or carrier terms, an approved resolution may include:
• Replacement parts
• Repair or service
• Product replacement
• Refund, where applicable
Where a manufacturer or freight carrier is responsible for reviewing or resolving a claim, the applicable resolution will be determined in accordance with that party’s policies and procedures.
BAQYT will assist the customer with communication and coordination as appropriate but does not independently determine or provide manufacturer warranty remedies unless expressly stated otherwise.
5. UNAUTHORIZED RETURNS
Do not ship a product back to BAQYT, a manufacturer, or any other address without receiving return authorization and instructions from BAQYT.
Unauthorized returns may be refused and may not qualify for a refund.
The appropriate return address, if a return is authorized, will be provided as part of the return instructions.
6. CANCELLATIONS
If you need to request a cancellation, contact BAQYT immediately.
We will make reasonable efforts to assist; however, cancellation cannot be guaranteed once an order has been submitted to or processed by the manufacturer or fulfillment partner, entered production, prepared for shipment, or shipped.
Custom and special-order products may not be cancellable after processing has begun.
7. REFUNDS
If a refund is approved, BAQYT will process the approved refund to the original payment method.
Bank and credit card processing times vary and may affect when the funds appear in your account.
Manufacturer-approved claims may require additional processing time.
Original shipping, freight, installation, handling, or other service charges may be non-refundable unless otherwise required by applicable law or specifically approved as part of the claim.
8. INSTALLATION & CUSTOMER RESPONSIBILITIES
Customers are responsible for reviewing product dimensions, electrical requirements, site requirements, access requirements, and installation requirements before ordering.
Damage resulting from improper installation, misuse, unauthorized modification, inadequate site preparation, or failure to follow manufacturer instructions may not qualify for return, refund, or warranty coverage, subject to applicable law and warranty terms.
9. MANUFACTURER WARRANTIES
Products sold by BAQYT may be covered by warranties provided by the applicable manufacturer.
Warranty coverage, exclusions, duration, commercial-use terms, and claim procedures vary by manufacturer and product.
Unless expressly stated otherwise, BAQYT does not independently manufacture the products sold on our website or provide a separate product warranty beyond any rights or obligations expressly stated by DeLuce Home or required by applicable law.
Manufacturer warranty coverage is separate from this Return & Refund Policy.
Please review the warranty information provided on the applicable product page or contact BAQYT for assistance.
10. COMMERCIAL & CUSTOM ORDERS
Commercial, hospitality, multi-unit, custom, and special-order purchases may be subject to separate terms provided in a quote, invoice, purchase agreement, or manufacturer documentation.
Where separate written terms are provided for a commercial or custom order, those terms will apply to that transaction, subject to applicable law.
11. CONTACT US
If you have questions regarding an order, return, damage claim, or defective product, please contact DeLuce Home through our Contact Us page.
Please include your order number and relevant photographs or documentation when contacting us about an existing order.
12. LEGAL RIGHTS
This policy does not limit any rights or remedies available to customers under applicable law.
BAQYT reserves the right to update this policy from time to time. The policy applicable to an order will be the policy in effect at the time of purchase, subject to applicable law.
Thank you for choosing BAQYT. We appreciate your business and look forward to serving you.