Shipping policy

Welcome to BAQYT!

We are committed to providing clear and transparent information regarding order processing, fulfillment, shipping, delivery, and potential delays. Please review this Shipping Policy before placing your order.

1. Order Processing Times

Order processing times vary by product and manufacturer. Certain products purchased through BAQYT are fulfilled directly by the applicable manufacturer or authorized fulfillment partner.

Please refer to the applicable product page for product-specific processing and estimated delivery information. Once your order has shipped, tracking information will be provided when available.

2. Shipping Destinations, Methods & Costs

BAQYT currently ships within the United States and Canada.

Complimentary standard shipping is available on eligible orders within the continental United States and Canada.

Certain large or heavy products, including saunas and cold plunge systems, may be shipped directly by the applicable manufacturer or authorized fulfillment partner and may be delivered by third-party freight carriers.

Orders shipped to Alaska, Hawaii, Puerto Rico, remote locations, or destinations requiring special freight arrangements may be subject to additional shipping charges, shipping restrictions, or may not be eligible for complimentary shipping.

Any applicable additional shipping charges will be displayed at checkout when available or communicated to the customer before the order is finalized.

3. Estimated Delivery Times

Processing and estimated delivery times vary depending on the product, manufacturer, product availability, destination, and carrier schedule.

Please refer to the applicable product page for product-specific processing and estimated delivery information.

Delivery dates are estimates and are not guaranteed unless expressly confirmed in writing. Delivery may be affected by manufacturer processing times, product availability, freight carrier schedules, weather conditions, holidays, or other circumstances outside our reasonable control.

4. Address Changes

If you need to change your shipping address, please contact BAQYT as soon as possible.

We will make reasonable efforts to accommodate your request. However, address changes cannot be guaranteed once an order has been submitted to or processed by the applicable manufacturer or fulfillment partner, entered production, prepared for shipment, or shipped.

Additional shipping, rerouting, redelivery, or carrier fees resulting from an address change may apply.

5. Order Changes & Cancellations

If you need to request an order change or cancellation, please contact DeLuce Home as soon as possible.

We will make reasonable efforts to assist; however, changes or cancellations cannot be guaranteed once an order has been submitted to or processed by the applicable manufacturer or fulfillment partner, entered production, prepared for shipment, or shipped.

Custom, special-order, made-to-order, or final-sale products may not be eligible for cancellation once processing has begun.

Please refer to our Return & Refund Policy for additional information.

6. Freight Delivery & Inspection

Certain large or heavy products may be delivered by a third-party freight carrier arranged by the applicable manufacturer or authorized fulfillment partner.

Customers should inspect freight shipments carefully upon delivery and before signing the delivery receipt whenever possible.

If visible damage is present:

• Photograph the product, packaging, and visible damage.
• Note the damage on the carrier's delivery receipt before signing.
• Retain all original packaging and shipping materials.
• Contact DeLuce Home promptly with your order number and photographs.

If concealed damage is discovered after delivery, please contact BAQYT as soon as possible and retain the product, packaging, and shipping materials while the claim is being reviewed.

Please refer to our Return & Refund Policy for additional information regarding damaged or defective products.

7. Tracking & Delivery

When tracking information is available, it will be provided after the order has shipped.

For freight shipments, the carrier may contact the customer to coordinate or schedule delivery. Customers are responsible for providing accurate contact and delivery information when placing an order.

Delivery services and requirements may vary depending on the product, destination, manufacturer, and freight carrier.

8. Contact Information

For questions regarding shipping, delivery, tracking, address changes, damaged shipments, or an existing order, please contact BAQYT:

Email: support@baqyt.com

Contact Us: Contact Us

Please include your order number when contacting us regarding an existing order.

Thank you for choosing DeLuce Home. We appreciate your business and look forward to serving you.